You may encounter an issue that there are no Trending Phrases found for a specific company - the message No result found is displayed in Trending Phrases of the Moment, which is one of the views available in the Explore Search section.
Submit a request to FirstRain support to investigate why there are no results in the Trending Phrases view.
- Reproduce the issue - search for a well-known company (e.g., Google, Apple, etc.) and select the Trending Phrases view. Also, you can search for a company reported by the customer.
- If the issue is reproducible, elevate the case to the SaaS team as a SaaS Incident with High priority.
- Once SaaS confirms that the issue is resolved, search for the same company and make sure that data is available in the Trending Phrases view.