Overview
You cannot reset the password for research.firstrain.com encountering one of the following errors:
- Cannot find the server
- This site can't be reached
This issue may happen when you receive a password reset link with the noclick_ part, which might be added as a security measure for certain environments:https://research.firstrain.noclick_com/resetpassword.jsp?rid=XXXXXXXXXXXXXXXXX
Solution
Remove the noclick_ part from the link you received and open it in your browser. The updated link should have the following format:
https://research.firstrain.com/resetpassword.jsp?rid=XXXXXXXXXXXXXXXXX
You should be able to set up a new password:
