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Logging Into FirstRain for the First Time

Central KB
  • Updated

Overview


An account was created for you but you are not sure how to access the application.


Solution

  1. Check your email (including the Spam folder) - you should have received an email to activate your account.
    • If you haven't received an invitation email, open the FirstRain app, enter your email and click Forgot Password; then check your email again.

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  2. Open the invitation email you received and click Activate Your Account (or click Choose a new password if you used the forgot password option).

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  3. On a new page, enter a password for your account and click Update.
    Note: If your company is using single sign-on (SSO) with FirstRain, you will be redirected to a personalized SSO login page and should be able to log in using your company account (e.g., Google, Windows).


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  4. Log in to the FirstRain app using your email and newly created password.

<supportagent> If a user is requesting assistance, you can trigger password reset email for them. </supportagent>