Overview

This article explains how to enable users' access and allow them to start receiving emails again by activating their accounts in FirstRain.

Solution

Note: Administrator privileges are needed.

Reactivation Process

1. Log in to FirstRain.
2. Select [Your Name] on left-side menu.
   
   
   
   
3. Click Administration from the resulting drop-down list.
   
   
   
   
4. Go to the Users tab and search for the appropriate user on the Find by Name or Email textbox.
5. Click Actions under the desired user.
   
   
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6. Select Activate from the drop-down list.
   
   
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7. The message Status updated successfully is received confirming that the account has been activated.