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SSL Certificate Has Expired

Alexandr Oliynyk
  • Updated

Overview


You may face an issue that the TLS/ SSL certificate has expired for one of the *.firstrain.com portals, disapplying the following error:
Your connection is not private
NET:: ERR_CERT_DATE_INVALID


Solution


We have automated monitoring in place to renew certificates that are going to expire on time.

However, if you encounter an issue with a certificate that expired, submit a request to FirstRain support to renew the certificate, marking the case as a Complete Outage.

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<supportagent>

Elevate issues with expired certificates to the SaaS team as a Showstopper.
Once the issue is resolved by SaaS, confirm that the affected site is reachable. You can also check the certificate information on the Digicert portal.

</supportagent>