Skip to main content

Panel Is Not Accessible via API

Alexandr Oliynyk
  • Updated

Overview

A certain panel (e.g., Company Facts, Who to Call, etc.) is not returning data when you try to open it using API (api.firstrain.com).

This issue may happen when:

  • Your AuthKey has expired; in this case, you will encounter the following error message:
       "errorCode": 105,
        "message": "Authentication credentials were missing or incorrect.",
        "version": "v2",
        "status": "ERROR"
  • There is an interruption in our API services; in this case, you may receive no response to your API calls.

Solution

You can check the expiration date of your authentication key via API.

  • If your Authentication Key has expired - you need to generate a new one.

  • If you are getting no response to API calls - submit a request to FirstRain support to investigate why the data is not retrieved for the affected panel, providing the API call, authentication key and user email that you use.

 

<supportagent>

  1. Reproduce the issue - you should be able to open the API call URL provided by the customer in a browser. Alternatively, you can execute a GET request in Postman.
    The API call should have the following format: 
    https://api.firstrain.com/standard/v2/entity/C:<Company Name>/profile?panels={cf}&authKey=<User's authentication key>&userEmail=<user's email>
    mceclip1.png

    Copy the response you get for the call (if any).

  2. generate a new one.

</supportagent>