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Volume Of Publications Provided by FirstRain Has Decreased

Alexandr Oliynyk
  • Updated

Overview

You may notice that the volume of articles retrieved by FirstRain for the selected companies has decreased.

Solution

Submit a request to FirstRain support to investigate why the number of key publications has decreased, including the date when the issue started.

<supportagent>

  1. Open the Operations Dashboard.
  2. From the Index dropdown, select Extended Documents.

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  3. Check if there is a decrease in the volume of articles for the past few days (excluding weekends - it is normal behavior to have a lower volume on weekends).

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  4. Repeat steps 2-3 for English Documents or Non English Documents, based on the content that is usually delivered to the customer.
  5. Check maintenance history to see if any outages occurred that may have caused the issue.
  6. Elevate the issue to the SaaS team as Showstopper.

</supportagent>